Authorized Panasonic Automatic Door Distributor · ZITIN Technical Service CenterService Hotline: +86-21-68568185

How to Tell Genuine Panasonic Automatic Doors from Fakes

How to identify genuine Panasonic automatic doors: check the anti-counterfeit code, examine the build quality, request authorization and keep evidence. ZITIN supports anti-counterfeit enforcement, with authorized on-site service in Shanghai.

🏆 Certifications & Qualifications

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In the controller section of the packed product, Panasonic has introduced a new digital anti-counterfeit system. We ask distributors to explain to contractors and owners that this system uses computerized digital anti-counterfeit technology: it generates a large batch of random, non-repeating codes, each representing one unique product. The code, the verification method and the product information are all printed on an anti-counterfeit label (the product ID) attached to the product. Consumers can verify by following the voice prompts to check authenticity, along with the time and number of prior queries.

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Digital Anti-Counterfeit Code
Random and non-repeating, one code per product
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Product ID Label
Code and product information printed on the label
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Unique · One-Time Query
Voice-prompt verification prevents bulk forgery
Diagram of the new Panasonic anti-counterfeit label positions
🔍 Diagram of the new Panasonic anti-counterfeit label positions — verification points on the controller, motor, sensor and paper packing box

Please contact the Shanghai Panasonic automatic door authorized store and technical service center: +86-21-68568185 · WeChat 13122852950 · QQ 584655265 · www.panasonic-autodoor.com

How to tell genuine Panasonic automatic doors from fakes (a simple way to identify counterfeits)

Contact us:
Through the toll-free or landline number — please note: if you hear “The code you entered is invalid, beware of counterfeits,” call the inquiry number provided. Through the toll-free or landline number — please note: if the personal registration password you entered is incorrect, and you are the rightful owner of that password, verify it before calling again. If you are not the owner, the product bearing this code may be counterfeit; call the inquiry number provided. After a consumer's first query, the anti-counterfeit system issues a personal registration password that is available only on that first query. On a second query, the voice prompt asks for the personal registration password: without it the query cannot proceed, and entering it incorrectly gives a prompt such as “The product using this code may be counterfeit; please call the inquiry number.” This password method rules out bulk “gray-market” or counterfeit activity by bad actors.

⚖️ Panasonic Anti-Counterfeit Enforcement Records

The only Panasonic anti-counterfeit hotline is 400-8155-888. Any anti-counterfeit number or verification URL that differs from the above indicates a counterfeit product. If you need authentication, call +86-21-68568185.

About This Column

ZITIN Automatic Door Technical Service Center is the authorized genuine-product retailer and technical service center for Panasonic Autodoor in Shanghai. Since 2005, in cooperation with Panasonic's intellectual-property department and local public-security and market-regulation authorities, we have continuously tracked, reported and assisted in investigating cases involving the manufacture, sale and installation of counterfeit Panasonic automatic doors. This column compiles publicly verifiable anti-counterfeit enforcement records from 2013 to 2025, covering criminal judgments and administrative penalty cases in Shanghai, Guangzhou, Shenzhen, Jinan, Taizhou (Jiangsu), Nanning, Xiamen, Anhui, Lufeng (Guangdong), Ningbo (Zhejiang) and other locations.

Genuine Panasonic automatic door verification covers: function, performance, durability, reliability, constructability and repairability, and environmental compliance; it meets the national standard GB/T 34616 and EMC requirements, and holds international certifications such as CE and TÜV.

📁 Annual Anti-Counterfeit Cases

2025
Anhui online counterfeit-sales case worth 3.7 million yuan
Wang (Anhui) and Weng (Jiaxing) supplied goods while Li sold counterfeit Panasonic automatic doors and parts on e-commerce platforms. The case involved 3.7 million yuan; Li received a three-year suspended sentence and a fine of 200,000 yuan.
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2024
Anti-counterfeit crackdown: no hiding place for fakes
The 2024 Panasonic automatic door, sensor door and electric door anti-counterfeit crackdown leaves counterfeits nowhere to hide.
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2024
Major counterfeiting case at a Minhang hotel
Panasonic Door Control Security uncovered a major automatic-door counterfeiting case.
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2023
March 15 Kunshan door-control plant case
Integrity 3.15: Panasonic stands firm as a shield for consumers.
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2022
March 15 safe-passage rights protection
Integrity 3.15: Panasonic automatic-door and sensor-door anti-counterfeit work continues beyond the day itself.
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2021
Counterfeiting hideout in Tongcheng, Anhui
We protect not only the “Panasonic” name but also the safety of users and the trust of distributors.
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2020
Jingdezhen / Shanghai online company / hospital case
Dark corners need sunlight; our Panasonic automatic-door anti-counterfeit work is ongoing.
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2019
Nanning bank / Xiamen hospital / highway service area
Multi-agency cooperation: safe passage allows no counterfeiting.
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2016
Foshan 4S store / Mianyang plaza case
Counterfeit exteriors keep getting closer to the genuine product, but shoddy fakes repeatedly fail on quality.
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2015
Guangzhou Shi / Henan Xue criminal judgments
Information on two counterfeit Panasonic automatic-door sales cases that reached judgment.
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🗺️ Regional Anti-Counterfeit Cases

✅ How to Tell Genuine Panasonic Doors from Fakes

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Check the anti-counterfeit code: the genuine hotline is only 400-8155-888; the label should be scratchable and verifiable through the official phone or website.
2
Examine the build quality: counterfeits are rough, smell harsh, run at uneven speed, are noisy and lack obstruction reversal.
3
Request authorization: ask to see the Panasonic authorized-distributor certificate or authorization letter, and sign a formal purchase and installation contract.
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Keep evidence: retain sales receipts, transfer records, product serial numbers and photos of the anti-counterfeit label to support authentication and rights protection.

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ZITIN operates dedicated service vehicles fully equipped with a complete set of Panasonic automatic door repair tools and original parts. Our engineers are certified and respond within 30 minutes, providing 24-hour on-site service.

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Professional Panasonic automatic door repair and maintenance, genuine authorized parts